Legal Policies

2. Disclaimer

Budget Travel Packages acts solely as a travel consultant, planner, and booking facilitator. We specialize in designing customized travel packages and coordinating travel-related services through third-party suppliers. We do not own, operate, control, or manage airlines, hotels, transport companies, cruise lines, visa authorities, insurance providers, or other service providers involved in your travel arrangements.

By using our services, you acknowledge and agree to the following terms:

2(i). Third-Party Service Providers

All travel services, including flights, accommodations, ground transportation, sightseeing tours, visas, and insurance, are provided by independent third-party suppliers. These suppliers operate under their own terms and conditions.

• All bookings are strictly subject to availability at the time of confirmation.
• Supplier rules, cancellation policies, refund policies, and service conditions will apply.
• We are not responsible for acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party supplier.

2(ii). Travel Disruptions & Force Majeure

We shall not be held liable for any loss, delay, inconvenience, additional expense, or damage caused due to circumstances beyond our reasonable control, including but not limited to:

• Flight delays or cancellations
• Overbooking by airlines or hotels
• Strikes, labor disputes, or industrial actions
• Natural disasters (floods, earthquakes, storms, etc.)
• Pandemics, epidemics, or health emergencies
• Government-imposed travel restrictions or lockdowns
• Political unrest or civil disturbances

In such cases, refunds or changes will be subject strictly to the policies of the respective service providers.

2(iii). Visa & Immigration Responsibility

Visa approval or rejection is solely at the discretion of the respective embassy, consulate, or immigration authority.

• We may assist with documentation guidance, but we do not guarantee visa approval.
• Any visa rejection, delay, or additional documentation request is beyond our control.
• Visa fees, processing charges, or third-party service fees are non-refundable unless otherwise specified by the issuing authority.

2(iv). Traveler’s Responsibility

It is the traveler’s sole responsibility to ensure:

• Passport validity meets destination country requirements
• Correct and valid travel documents are carried
• Compliance with immigration, customs, and local laws of the destination country
• Awareness of health advisories, vaccination requirements, and entry regulations
• We shall not be responsible for denied boarding, denied entry, fines, penalties, or deportation resulting from incomplete documentation or non-compliance.

2(v). Website Information Accuracy

All information provided on our website, marketing materials, and communication channels is published in good faith and for general informational purposes.

While we strive to ensure that pricing, availability, travel details, and destination information are accurate and up to date:

• We do not guarantee that all information will be error-free at all times.
• Prices and availability are subject to change without prior notice.
• Typographical errors or technical inaccuracies may occur.

We reserve the right to correct errors or update information at any time without prior notice.

2(vi). Limitation of Liability

To the maximum extent permitted by applicable law, our liability is limited to the service fees paid directly to us for the specific booking in question. We shall not be liable for indirect, incidental, consequential, or special damages arising from travel arrangements.

By booking with us or using our website, you acknowledge that you have read, understood, and agreed to this Disclaimer.

3. Terms and Conditions (T&C)

By accessing, browsing, or using our website and services, you agree to comply with and be legally bound by the following Terms & Conditions. If you do not agree with any part of these terms, you are advised not to use our services.

These Terms apply to all users, customers, and visitors engaging with our travel planning and booking services.

3(i). Services Offered

We specialize in 100% customized travel packages, carefully designed according to your budget, travel dates, and personal preferences.

Our services include, but are not limited to:

• Custom-made travel itineraries
• Flight and train ticket bookings
• Hotel and cruise reservations
• Airport transfers, sightseeing tours, and activities
• Visa assistance and travel insurance support
• Special arrangements (honeymoon decor, birthday surprises, room upgrades, etc.), subject to availability and supplier approval

All services are provided in coordination with third-party suppliers and are subject to their availability and terms.

3(ii). Pre-Booking Amount

To initiate the planning and customization process, a mandatory non-refundable pre-booking amount must be paid:

• Devotional Trips: ₹333
• Domestic Trips: ₹666
• International Trips: ₹999

Important Conditions:

• The pre-booking amount confirms your intent to proceed with planning.
• Planning and supplier coordination will begin only after receipt of this amount.
• The pre-booking amount is strictly non-refundable, as it covers consultation, itinerary design, research, supplier coordination, and administrative efforts.
• Payment of the pre-booking amount does not guarantee final booking availability until full payment is made.

3(iii). Payments & Installments

After the customized package is finalized:

• The remaining trip cost is payable in two installments unless otherwise agreed in writing.
• Full payment must be completed before:
• Ticket issuance, Hotel confirmation, Cruise bookings, Visa processing submission, or any other final service confirmation.

Failure to complete payment within the agreed timeline may result in cancellation of services or price changes due to supplier revisions.

We reserve the right to cancel or modify bookings if payment obligations are not fulfilled on time.

3(iv). Pricing & Transparency

We are committed to maintaining clear and transparent pricing:

• All costs are shared in detail before final confirmation.
• Inclusions and exclusions are clearly mentioned in your itinerary or quotation.
• No hidden charges are applied by us.

However, price changes may occur due to:

• Airline fare revisions, Hotel tariff updates, Currency exchange fluctuations (for international travel), or Government taxes or regulatory changes.

Any such changes will be communicated before final confirmation.

3(v). User Responsibility

By booking with us, you agree to:

• Provide accurate personal and traveler details
• Submit valid identification and required travel documents
• Ensure passport validity and visa compliance
• Review itineraries, names, and dates carefully before confirmation

We shall not be responsible for any loss, denied boarding, visa rejection, penalties, or additional charges arising from incorrect or incomplete information provided by the traveler.

3(vi). Modification & Cancellation

• Any request for modification is subject to supplier availability and applicable charges.
• Cancellation policies depend on airlines, hotels, and other service providers.
• Refunds, if applicable, will be processed as per supplier rules and may take standard processing time.

Service charges or consultation fees may be non-refundable.

3(vii). Acceptance of Terms

By making a payment, submitting an enquiry, or using our website, you acknowledge that:

• You have read and understood these Terms & Conditions.
• You agree to comply with all policies mentioned herein.
• You accept that travel services involve third-party coordination and external risks beyond our control.

4. Refund and Cancellation Policy

At Budget Travel Packages, we understand that travel plans may change due to unforeseen circumstances. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed.

By confirming a booking with us, you agree to the terms mentioned below.

4(i). Pre-Booking Amount

The pre-booking amount paid to initiate planning and customization is:

• Strictly non-refundable under all circumstances
• Non-transferable to another trip, person, or future booking
• Applicable even in case of cancellation, visa rejection, medical emergency, or change of plans

This amount covers consultation, itinerary preparation, supplier coordination, and administrative work.

4(ii). Trip Cancellation & Refund Structure

Refunds apply only to the land package portion and exclude non-refundable components such as certain flights, visas, insurance, service fees, and special promotional offers.

Cancellation charges will be calculated based on the number of days prior to the departure date:

• More than 30 days before departure: 75% refund of the eligible refundable amount
• 15–30 days before departure: 50% refund of the eligible refundable amount
• 7–14 days before departure: 30% refund of the eligible refundable amount
• 7 days or less before departure: No refund

All percentages apply after deducting:

• Non-refundable supplier components, Airline cancellation charges, Visa fees, Insurance charges, Government taxes (if non-refundable), and Service and processing fees.

4(iii). Flight Tickets & Non-Refundable Components

• Flight tickets are subject to airline cancellation policies.
• Some fares may be fully non-refundable.
• Refund eligibility depends entirely on the airline’s fare rules.

Similarly, certain hotels, cruise bookings, special offers, peak season bookings, and early-bird deals may be non-refundable.

4(iv). Refund Processing Timeline

Refund timelines depend on third-party suppliers such as airlines, hotels, and other service providers.

• Once we receive the refundable amount from the supplier, it will be processed to the original payment method.
• Refund processing may typically take 7–30 working days, depending on banks and payment gateways.
• We are not responsible for delays caused by financial institutions or external suppliers.

4(v). No-Show Policy

If a traveler:

• Fails to appear for departure, Misses a flight or train, Does not check in at the hotel, or Voluntarily leaves the trip midway

No refund will be provided for unused services.

4(vi). Force Majeure Situations

In cases of events beyond our control (natural disasters, government restrictions, pandemics, political unrest, etc.):

• Refunds will be strictly subject to supplier policies.
• We will assist in obtaining maximum possible refunds or rescheduling options wherever feasible.
• Service charges and consultation fees may remain non-refundable.

4(vii). Amendments & Date Changes

Requests for date changes or trip modifications:

• Are subject to availability
• May involve price differences and additional charges
• Must comply with supplier policies

Approval of amendments is not guaranteed.

By confirming your booking with Budget Travel Packages, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

5. Shipping and Delivery Policy

Budget Travel Packages provide travel-related services that are delivered digitally. As we operate in the travel and tourism industry, there is no physical shipping of goods involved in our services.

By booking with us, you agree to the delivery terms outlined below.

5(i). Nature of Services

All products and services offered by us are digital in nature and include:

• Flight tickets (e-tickets), Hotel booking confirmations and vouchers, Cruise confirmations, Customized travel itineraries, Transfer and sightseeing vouchers, Visa assistance documents (where applicable), Travel insurance policies, and Invoices and payment receipts.

No physical courier or postal delivery is involved unless explicitly mentioned.

5(ii). Mode of Delivery

All travel documents and confirmations are delivered electronically through:

• Registered email address provided by the traveler
• WhatsApp (on the registered mobile number)
• Secure digital sharing platforms, if required

It is the traveler’s responsibility to provide accurate contact details. We are not liable for failed delivery due to incorrect email addresses or phone numbers.

5(iii). Processing & Delivery Timelines

• Most bookings are processed immediately or within a few hours after successful payment confirmation.
• Certain services (such as hotel confirmations, special requests, or visa documentation) may require additional time based on supplier approval.
• Delivery timelines may vary depending on airline systems, hotel policies, peak season demand, or government processing times (for visas or insurance).

You will receive confirmation once the booking has been successfully processed.

5(iv). Payment Confirmation

Bookings are initiated or finalized only after payment confirmation from our payment gateway or banking partner.

• Delays in bank authorization or payment verification may impact delivery timelines.
• In case of payment failure, services will not be processed until successful confirmation is received.

5(v). Customer Responsibility

Travelers must:

• Carefully review all travel documents upon receipt
• Verify passenger names, dates, destinations, and other details
• Report any discrepancies immediately

Failure to notify us of errors within a reasonable time may result in additional correction charges as per airline or supplier policies.

5(vi). No Physical Shipping

Since we provide digital travel services only:

• There are no shipping charges.
• No physical dispatch tracking is applicable.
• No courier or postal services are involved in standard operations.

By using our services, you acknowledge and accept this Shipping & Delivery Policy.

6. Governing Law & Jurisdiction

This policy, along with all other terms, conditions, and agreements related to the services provided by Budget Travel Packages, shall be governed and interpreted in accordance with the laws of India.

By accessing our website, making a booking, or using our services, you agree to the following legal terms:

6(i). Applicable Law

All transactions, bookings, communications, and service-related matters between the customer and Budget Travel Packages shall be governed by:

• The laws of the Republic of India
• Applicable travel, consumer protection, and electronic commerce regulations in India

Any legal interpretation of our policies, terms, or service agreements will be made under Indian law.

6(ii). Jurisdiction for Disputes

In the event of any dispute, claim, or legal proceeding arising out of or relating to:

• Use of our website, Booking of travel services, Payments, refunds, or cancellations, or Interpretation of our policies or terms.

Such matters shall fall under the exclusive jurisdiction of the competent courts located in:

Kolkata, West Bengal, India

Both parties agree to submit to the jurisdiction of these courts and waive any objections related to venue or territorial jurisdiction.

6(iii). Dispute Resolution Approach

Before initiating any legal action, customers are encouraged to contact our support team to seek a mutual resolution. We aim to resolve concerns in a fair, transparent, and timely manner through communication and cooperation.

6(iv). Severability

If any provision of these policies is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue to remain in full force and effect.

By using our website or services, you acknowledge that you have read, understood, and agreed to this Governing Law & Jurisdiction policy.

7. Updates to Policies

Budget Travel Packages reserves the right to update, modify, revise, or replace any of its policies, terms, and conditions at any time to reflect changes in business operations, legal requirements, service offerings, or regulatory compliance.

7(i). Right to Modify Policies

We may update the following at our discretion:

• Privacy Policy, Terms & Conditions, Refund & Cancellation Policy, Disclaimer, Shipping & Delivery Policy, Governing Law & Jurisdiction, or any other service-related terms published on our website.

Such changes may be made without prior individual notice to users.

7(ii). Notification of Updates

All policy updates will be published on our official Legal page:

https://budgettravelpackages.in/legal-policies

The revised version will become effective immediately upon posting unless otherwise stated.

7(iii). User Responsibility

Users are encouraged to review the Legal section periodically to stay informed about any updates or changes.

Continued use of our website, services, or making a booking after any policy update constitutes your acceptance of the revised terms.

7(iv). Previous Versions

Any previous versions of policies are automatically replaced by the latest version available on the website. In case of any dispute, the version of the policy effective at the time of booking or service usage will apply.

By using our website and services, you acknowledge that you understand and agree to review and comply with the most current version of our policies.